Refund & Cancellation Policy
Refund & Cancellation Policy
Thank you for choosing to give through Givo – India’s smart fundraising platform that connects donors and NGOs.
Thank you for choosing to give through Givo – India’s smart fundraising platform that connects donors and NGOs.
By making a donation through Givo, you agree to our Terms of Use and to the policy below.
By making a donation through Givo, you agree to our Terms of Use and to the policy below.
1. Nature of Donations
1. Nature of Donations
When you donate through Givo, you are contributing directly to a verified NGO or cause of your choice. This is not a purchase of goods or services, but a voluntary contribution made for social impact.
When you donate through Givo, you are contributing directly to a verified NGO or cause of your choice. This is not a purchase of goods or services, but a voluntary contribution made for social impact.
Because of this, donations are generally non-refundable once successfully processed.
Because of this, donations are generally non-refundable once successfully processed.
2. Refunds & Cancellations
2. Refunds & Cancellations
We understand that mistakes can happen. Givo will review refund requests only in the following situations:
We understand that mistakes can happen. Givo will review refund requests only in the following situations:
Duplicate Transactions: If you accidentally donated twice for the same cause.
Technical Errors: If there was a payment gateway issue resulting in an incorrect charge.
Statutory Compliance Issues: If an NGO loses statutory approval to receive donations (and we have not yet disbursed the funds to them).
Duplicate Transactions: If you accidentally donated twice for the same cause.
Technical Errors: If there was a payment gateway issue resulting in an incorrect charge.
Statutory Compliance Issues: If an NGO loses statutory approval to receive donations (and we have not yet disbursed the funds to them).
In such cases:
In such cases:
Please write to support@wedogood.in within 48 hours of the transaction with proof of payment.
Approved refunds will be processed (after deducting payment gateway charges, if applicable) within 10 working days.
Please write to support@wedogood.in within 48 hours of the transaction with proof of payment.
Approved refunds will be processed (after deducting payment gateway charges, if applicable) within 10 working days.
If funds have already been transferred to the NGO, you may contact the NGO directly for resolution. Givo will not be liable for refunds once disbursal has been completed.
If funds have already been transferred to the NGO, you may contact the NGO directly for resolution. Givo will not be liable for refunds once disbursal has been completed.
3. No Delivery Obligation
3. No Delivery Obligation
Since Givo facilitates digital donations, there is no physical product or service delivery involved. Your transaction is complete once payment confirmation is received and your donation is sent to the selected NGO.
Since Givo facilitates digital donations, there is no physical product or service delivery involved. Your transaction is complete once payment confirmation is received and your donation is sent to the selected NGO.
4. Platform Fees
4. Platform Fees
Givo deducts a small platform fee and applicable taxes (agreed upon with the NGO) before disbursing funds.
Givo deducts a small platform fee and applicable taxes (agreed upon with the NGO) before disbursing funds.
These fees are non-refundable, even in case of disputes or cancellations, as they cover payment processing and technology costs.
Subscription charges (if applicable for NGOs) are also non-refundable once collected.
These fees are non-refundable, even in case of disputes or cancellations, as they cover payment processing and technology costs.
Subscription charges (if applicable for NGOs) are also non-refundable once collected.
5. Legal & Compliance Responsibility
5. Legal & Compliance Responsibility
NGOs on Givo are responsible for maintaining all legal approvals (such as 80G, 12A, FCRA where relevant).
NGOs on Givo are responsible for maintaining all legal approvals (such as 80G, 12A, FCRA where relevant).
If we are notified that an NGO has lost such approvals, donations received after that date and not yet disbursed will be refunded to donors (after deducting charges).
Givo reserves the right to take legal action against NGOs that fail to inform us promptly of such compliance changes.
If we are notified that an NGO has lost such approvals, donations received after that date and not yet disbursed will be refunded to donors (after deducting charges).
Givo reserves the right to take legal action against NGOs that fail to inform us promptly of such compliance changes.
Even with our safeguards, no online system is 100% secure — so we encourage you to protect your login credentials and sign out after using Givo on shared devices.
Even with our safeguards, no online system is 100% secure — so we encourage you to protect your login credentials and sign out after using Givo on shared devices.
9. Contact Us
6. Contact Us
Have questions or concerns? Write to us at: support@wedogood.in
Have questions or concerns? Write to us at: support@wedogood.in
